Introduction
At Andy Capps® Hot Fries, Fries, Fire Fries, Bbq Fries, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you visit our website or make purchases from us.
Please take a moment to familiarize yourself with our privacy practices. By visiting our website or making purchases, you agree to the terms of this Privacy Policy.
Information We Collect
We collect both Personal and Non-Personal Information from you. Personal Information includes information that can be used to identify you specifically, like your name, shipping address, email address, telephone number, and payment information. Non-Personal Information is data that cannot identify you directly, like browser information, general demographic information, and aggregated purchase data.
Personal Information
The Personal Information we collect may include:
- Contact data, such as your first and last name, shipping and billing address, phone number, and email address when you create an account or make a purchase.
- Financial data, such as your payment card number, security code, and billing information when you make a purchase.
- Order data, such as the products you purchase, the date and time of your transactions, shipping and delivery details, account status and history.
- Marketing data, such as your preferences for receiving marketing communications and details about your engagement with our emails, website, online ads, social media channels, promotional events, and more.
- Communications, such as information provided by you when you contact us with questions or comments.
- Other personal data, such as dietary restrictions, preferences, survey responses, and any other personal information you choose to provide.
Non-Personal Information
The Non-Personal Information we collect may include:
- Device data, such as your computer or mobile device operating system name and version, manufacturer and model, browser type, screen resolution, IP address, the website you visited before browsing to our website, and general location information such as city, state or geographic area.
- Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access.
- Cookie data, such as information about the number and types of cookies we use, how you interact with cookies, and your browser’s identifier sent through our cookies.
- Website analytics data, such as popular pages, conversion rates, how you interact with our website via clicks, what you search for on our site, common entry and exit points into our website, and other aggregated usage data.
How We Use Your Information
Personal Information
The main ways we use your Personal Information are:
- To fulfill your orders and provide customer service. We use your Personal Information to deliver your orders, process payments, communicate with you about orders, products, services, and promotional offers, provide troubleshooting, replace products, and for other customer service purposes.
- To customize your experience. We use your Personal Information to make recommendations for products and services you may like and tailor content and experiences to your interests and history with us.
- For security purposes. We use Personal Information to verify accounts and activity, troubleshoot issues, enforce our policies, comply with legal requirements, and for other security purposes.
- For marketing purposes. We use your Personal Information to communicate with you about special offers, new products and services, events and news that may interest you. We also use it to measure how our communications are received to ensure they are relevant for you.
- For analytical purposes. To analyze and understand our customers, sales, promotions, operations and other internal purposes so that we can improve our products, services, customer service, and develop new offerings.
- For legal purposes. We may need to use and retain your Personal Information for legal and compliance reasons, such as the prevention, detection or investigation of a crime; loss prevention; fraud or other criminal activity; to enforce our Terms of Service or other legal rights.
Non-Personal Information
We use Non-Personal Information in a variety of ways:
- To analyze site traffic, understand customer needs and trends, carry out targeted promotional activities, and improve our services.
- To customize content and improve your browsing experience. We may use your computer or device information to serve you relevant content and offers tailored to your interests and preferences.
- To improve our website experience. We use website analytics data, cookie data, and device information to optimally deliver and display our website content to you based on your behavior, preferences, device, and internet connection.
- For security purposes. We may use Non Personal Information for security reasons, such as protecting against criminal activity, enforcing policies, and managing risk.
- To market and advertise to customers. We may use aggregated purchase data and online activity information to reach customers similar to you with targeted ads and evaluate the success of ads, promotions, and programs.
How We Share Your Information
We will not rent, sell, or share your Personal Information with unaffiliated companies or individuals except in the circumstances explained below:
With trusted third parties who perform services on our behalf. We share your Personal Information only with third party companies and individuals we hire to process orders, deliver packages, send mail and emails, analyze data, provide marketing assistance, process credit card payments, provide customer service, and similar services on our behalf.
When required by law or to protect ourselves. We will disclose your Personal Information if required to do so by law or if we believe such disclosure is necessary to comply with legal requirements, prevent fraud or misuse, prevent harm, or protect our rights and property.
Business Transfers. If we sell, merge, or transfer any part of our business, we may be required to disclose your Personal Information to a buyer, successor, or other third party.
With your consent. Other than the circumstances described above, we will ask for your consent before sharing your Personal Information with third parties.
Your Choices & Rights
You have several choices and rights when it comes to managing your privacy preferences and personal information:
- Marketing Communications. You can opt out of receiving promotional emails, text messages, telephone calls, and postal mail from us. You can opt out by using the unsubscribe link in any promotional communication, updating your account settings, or contacting us directly with your request.
- Modification of Personal Information. You can modify some of your personal information directly within your account settings or by contacting customer support with your request.
- Request for Personal Information Deletion. You can request that we delete some or all of your personal information by contacting customer support.
- Opt out of Cookie Tracking. Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. Please note if you reject cookies or delete cookies, some website functionality may no longer be available to you.
- Do Not Track. Some internet browsers offer a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time we do not respond to browser “do not track” signals.
Data Security
We use reasonable physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your Personal Information. However, no website, server or system can be fully secure or protected from security breaches or inadvertent data disclosure. We cannot guarantee the complete security of your information.
Third Party Sites
Our website and online services may contain links to third party websites. Any access to or use of third party websites is at your own risk. We are not responsible for the privacy practices, security, or content of third party sites.
Children’s Privacy
Our services are intended for a general audience and not directed at children under the age of 13. We do not knowingly collect Personal Information from children under 13 without obtaining parental consent. If you believe your child has provided us information, you can contact us to have your child’s information removed.
International Data Transfers
We are headquartered in the United States. Any information collected via our website, online services, or when you otherwise provide your information to us, will be processed by us in the United States or our trusted partners elsewhere in the world. By using our website and services or sharing your personal information with us, you consent to this transfer, processing, and storage of your information in countries outside your country of residence, including the United States, which may have different data protection rules than those of your country.
Changes to this Policy
We may change our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please check back periodically for updates. Continued use of our website or services after an update constitutes acceptance of the revised Privacy Policy.
How to Contact Us
If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us at
[email protected].